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All the inventory we have presented on the website are in stock and will be shipped during 1-2 business days from the time you placed an order.
1-FREE DELIVERY (Door to Door)
We are offering totally FREE DELIVERY (DDP Service*) with a min order quantity of 1000HK$ and a fixed price of 250HK$ for any order below to the following country:
| Hong Kong | Singapore | Philippines |
| Macau | Malaysia |
Door to Door DDP= Delivery Duty Paid, meaning you will not have any additional fee when you receive the goods from the carrier company (FedEx)
You will pay only the amount shown at the checkout, no hidden fee!
2-NEGOTIATED RATE (Door to Door)
And we have a Pre-Negotiated Rate with DHL & FedEx in the following country:
| Australia | India | Mongolia | Thailand |
| Bangladesh | Indonesia | Myanmar | South Korea |
| Bhutan | Japan | Nepal | Sri Lanka |
| Brunei | Laos | New Zealand | Taiwan |
| Cambodia | Maldives | Pakistan | Timor-Leste |
| Fiji | Micronesia | Papua New Guinea | Vietnam |
Door to Door DDU= Delivery Duty Unpaid, meaning you will not have any additional fee when you receive the goods from the courier company.
You will pay only the amount shown at the checkout, no hidden fee!
3- DHL, UPS & FedEx RATE (Door to Door Excluding Vat & Duty*)
- Rest of the World
**C&F Service= Cost and Freight, meaning that at the "checkout", you will pay for the products and shipment ONLY. You will have to settle taxes and duties when you receive the goods from the courier company (FedEx, DHL or UPS)* at the destination.
PoolHK.com will NOT be responsible for all taxes & duties for the C&F service.
For all international destinations, the lead time for the delivery is around 6-14 days, based on a normal transit time.
Worldwide Express Delivery Services for International Shipping | FedEx Hong Kong
International Shipping & Cross-Border Services | DHL eCommerce Solutions | Hong Kong),
With the regulation and standard for shipment that includes ion batteries, the customs clearance can vary depending on each country's customs regulations.
In response to the impact of COVID-19, Transit Time may have been affected.
Our products have never faced problems being delivered as we comply with all laws & regulations applied to our products worldwide.
*PoolHK.com have the right to use any other alternative courier service to ensure proper delivery